Upgrading to Replay Music 3 should resolve just about any problem you are having. The version 3 upgrade is FREE to all Replay Music 2 owners. Download here.

Install/Uninstall and Activation Code Questions

• I get the error message: "Replay Music driver not found. Please make sure you are installing with administrative rights and your sound card driver is installed".
• What is the best way to re-install Replay Music on my computer?
• Can I install Replay Music on Windows 2003 Server or Windows XP 64-bit?
• Replay Music version 1 no longer runs
• My activation code doesn't work.
• I've lost my activation code. How can I retrieve it?
• After I install, Replay Music tells me I have 0 tracks left in my demo.

Recording Questions

• Which input source in Replay Music's settings should I use when I am recording streaming music from an online source?
• Replay Music is not detecting any sound. I'm not getting any audio in my recordings.
• I'm having trouble recording from Windows Media Player.
• I'm having trouble recording Shoutcast (WinAmp) feeds.
• Can I record audio tapes or LPs into my pc using Replay Music?

Splitting/Tagging Questions

• The program fails to recognize any tracks.
• Tracks do not split and tag automatically when I record from radio stations.
• Only 10% or 20% of my tracks get tagged properly. What can I do to improve the tagging?
• Tracks aren't splitting/tagging properly when I use Rhapsody, MusicMatch, or Yahoo Unlimited.
• Most of my songs are tagged correctly, but not all. Why?
• Replay Music does not seem to record or split tracks correctly when recording from Real Player.

Audio Quality and Sound Card Related Questions

• I have no audio in player programs when Replay Music is running. NEW
• There is a short skip in the audio about 10 seconds into the track.
• Rhapsody version 3's audio skips when I interact with my computer while recording.
• I'm having trouble with QuickTime or iTunes audio playing garbled.
• I've recorded, but I can hardly hear anything when I play it back.
• I can't record when MusicMatch is playing.

Error Messages

• I get the message "CDDBcontrol init failed"
• I get the error message: "Replay Music driver not found. Please make sure you are installing with administrative rights and your sound card driver is installed".
• After I install, Replay Music tells me I have 0 tracks left in my demo.
• Replay Music says it cannot detect my internet connection.
• I get the message "Error creating MP3 output file. There may be a sharing violation or output path no longer exists."
  

Install/Uninstall Questions

I get the error message: "Replay Music driver not found. Please make sure you are installing with administrative rights and your sound card driver is installed".

Note: Users with RealTek HD audio cards, please contact us for a special workaround.

Replay Music uses a special sound card driver which requires you to log in to your PC with Administrator rights. If your account does indeed have administrative rights and you are still getting the error, try re-installing using the instructions below.

What is the best way to re-install Replay Music on my computer?

1. Uninstall your current version of Replay Music
2. Re-boot your computer (very important)
3. Download and install the most recent version of Replay Music.
4. Make sure that you are clicking on the "continue" button instead of the "cancel" button when asked to make changes to the system during installation.

Can I install Replay Music on Windows 2003 Server or Windows XP 64-bit?

Replay Music is currently not directly compatible with Windows 2003 Server or Windows XP 64-bit, however you can use the Program Compatibility Wizard to successfully install Replay Music on these operating systems as follows:

1. Open the program compatibility wizard as follows: Click START-PROGRAMS-ACCESSORIES-PROGRAM COMPATIBILITY WIZARD
2. The first screen of the Program Compatibility Wizard opens, click NEXT
3. On the next screen, select "I want to locate the program manually". Click NEXT
4. Browse to Replay Music's setup (installation) file (locate RMSetup.exe) Click NEXT
5. In the choose operating system screen, select "MICROSOFT WINDOWS XP"
6. Click next through the remaining screens. The wizard will install Replay Music with Windows XP interface and drivers.

Replay Music version 1 no longer runs:

Replay Music 1.0 is no longer supported by the music recognition database vendor, and as such, it is mandatory to upgrade to Replay Music 2.0 now. Version 2.0 has a much larger, more accurate music recognition database, no limit on the number of songs that can be tagged, and other enhancements. Please CLICK HERE to learn more or purchase the upgrade.

My registration code doesn't work.

First make sure you are entering the correct code. If you entered an invalid code into Replay Music, you can run the Clear Activation Code Utility to clear it from your compute's registry.

Replay Music version 1 codes will not work in version 2 or later. You can purchase an upgrade from here.You can check which version of Replay Music you're using by clicking the "About" button in the upper-left corner of the main Replay Music window.

I've lost my activation code. How can I retrieve it?

Please use our handy Activation Code Finder and all of your codes will be sent out to you.

After I install, Replay Music tells me I have 0 tracks left in my demo.

This usually occurs when your firewall software is blocking Replay Music. Try temporarily disabling the firewall and see if this fixes the problem. Click here to learn more about configuring your firewall. If you still have trouble, please contact technical support and attach your ReplayMusic.log file (located in C:\Program Files\Replay Music\)

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Recording Questions

Which input source in Replay Music's settings should I use when I am recording streaming music from an online source?

When recording an online audio stream we recommend always using the "Sound Card" option. This option is best for splitting online audio tracks accurately. All other input sources are good for recording from external sources, such as a tape deck, record player or microphone.

Replay Music is not detecting any sound. I'm not getting any audio in my recordings.

Always make sure that you launch Repay Music PRIOR to opening the player or source that you will be recording from or Replay Music may not detect the audio. If you're having trouble, try this:

1. Close all open browser windows.
2. Close Real Player, Windows Media Player, WinAmp or whatever program you're using to play the audio.
3. Open Replay Music.
4. Open the program that plays the music you want to record.
5. Now start recording.

Another common problem: make sure you can hear the audio as it is being recorded. If the volume setting in your Media Player or Real Player is muted or very low, Replay Music won't be able to "hear" the audio. If you see "No audio data received..." messages in the Record Log, then this is likely happening.

• If you're still having trouble, your PC may not be able to record with the default Sound Card recording source. If you don't get a recording, try using Wave Out Mix, Stereo Mix, What U Hear or Stereo Out as the recording source. (See the User Guide/Settings for more on setting a recording source.)

Some Sound Cards may have trouble recording, including:

• Soundmax integrated digital audio sound cards.
• Realtek High Definition sound cards.
• Intel High Definition sound cards
• USB external sound cards.

I'm having trouble recording from Windows Media Player.

If you have trouble recording from Windows Media Player, you may need to adjust the audio output in Windows Media Player as follows:

1. Open Windows Media Player.
2. Select Tools, Options from the menu. (If you don't see a menu, right click on the top of the window.)
3. Click the Devices tab.
4. Click Speakers, then click the Properties button.
5. Make sure the Sound Playback option is set to Default DirectSound Device.

I'm having trouble recording Shoutcast (WinAmp) feeds.

In most cases, WinAmp works fine with Replay Music. The only potential incompatibility is in using Direct Sound. To make WinAmp work with Replay Music you should do the following:

1. Start WinAmp.
2. Right click on the green dot in the upper right-hand corner.
3. Select Options, Preferences.
4. If you're using WinAmp version 5, choose Plug-Ins, Output. For version 2 or 3, select the Audio I/O tab.
5. Look at the Output plug-ins drop-down list. If "NullSoft Direct Sound" is selected, change it to "NullSoft WaveOut".

Can I record audio tapes or LPs into my pc using Replay Music?

Yes! Here's how:

1. Hook your audio tape recorder to the line-in or mic port on your PC.
2. In Replay Music's Settings, change the Input Source to Line-In or Microphone (depending upon which port you connected to in step 1). Click OK when finished.
3. Click Record, and play your tape or LP.

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Splitting/Tagging Questions

The program fails to recognize any tracks.

First verify that the automatic tagging option is selected in Replay Music's settings (output tab).

Make sure your firewall software is not blocking Replay Music. Try temporarily disabling your firewall and see if that corrects the problem. The User Guide has a helpful section on properly configuring Windows Firewall and Zone Alarm.

We've also seen this problem with some programs that filter Web traffic. Internet Download Manager is one, and the Automatic Upgrade for HP Printers is another. If you temporarily unload this type of program, you may see the issue fixed.

Tracks do not split and tag automatically when I record from RADIO stations.

There needs to be discernible silence between the songs for the splitting technology to work properly, and therefore for the tagging to be accomplished. Radio stations that fade between tracks or have no silence will not split the tracks properly. We have included a manual Split Track button for this type of stream.

Only 10% or 20% of my tracks get tagged properly. What can I do to improve the tagging?

First of all, make sure you are using the best possible quality to record from. Many services play streaming audio at 64 Kbps or lower. 128 kbps quality (CD Quality) is recommended. Rhapsody, Napster and Yahoo Unlimited all stream at 128 Kbps.

Next, some PCs have sound "enhancements" which actually decrease the quality and recognition rate. You can see what "enhancements" your sound card has by doing these steps:

1. Click Start, Settings, Control Panel, then choose Sounds and Audio Devices.
2. Click the Audio tab.
3. Under Sound Playback, click Volume.
4. From the menu, click Options, Properties, and make sure all selections are checked. Click OK.
5. Now, you'll be looking at all the sound card outputs. If you have any that looks like sound enhancements, like "3D Depth", "Bass Boost" or something similar, click the checkbox underneath them to Mute those effects. Here's an example of "3D Depth" muted for better playback:
   
   
   
   
6. Close the Volume Control window.

Finally, check your player program and make sure no extra sound enhancements are present. All music players are different.

Tracks aren't splitting/tagging properly when I use Rhapsody, MusicMatch, or Yahoo Unlimited.

In the music subscription service player program (not Replay Music), make sure you have configured as follows:

For Rhapsody (version 3 only):

Make sure to turn off Rhapsody's equalizer:

1. In Rhapsody 3, Click on Tools, Equalizer and switch it to the OFF position.

The equalizer interferes with Replay Music's ability to recognize tracks.

For Rhapsody (version 2 only):

1. Click Options, User Settings from the menu.
2. Click Sound Output.
3. Select Wave Out.

For MusicMatch:

1. Choose Options, Player, Settings from the menu.
2. Select Default under Output Control.

For Yahoo Unlimited:

If using Replay Music with Yahoo Unlimited please be sure to disable the "cross fade" option in Yahoo's settings. In the Yahoo Music Engine, click on EDIT, then PREFERENCES. In the GENERAL section disable the "cross fade" option.

Also, Replay Music will tag more accurately if you record from a streaming playlist in Yahoo Unlimited rather than from downloaded files.

This will ensure the smart track splitting works for this service.

Most of my songs are tagged correctly, but not all. Why?

Replay Music uses a song recognition database to determine the artist and title of each song. Every effort is made to make this database as complete as possible, but sometimes a song isn't yet listed.

When you correct tracks in Replay Music, your track and artist names are sent to the database administrator for review and insertion into the database.

Replay Music does not seem to record or split tracks correctly when recording from Real Player.

Make sure RealPlayer is not configured to use DirectSound. To disable DirectSound, do the following:

1. Open the Tools menu In RealPlayer.
2. Select Preferences and then select the Hardware category.
3. Click the Settings button in the Sound Card Compatibility section.
4. Click the Disable Direct Sound check box.

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Audio Quality and Sound Card Related Questions

I have no audio in player programs when Replay Music is running.

This can occur if iTunes 7 and Replay Music are running at the same time. The easiest solution is to make sure that iTunes 7 is closed when running Replay Music. Or, open the applications in this order:

1. Launch iTunes 7
2. Launch Replay Music
3. Launch other player program (Rhapsody, Windows Media Player, Napster, etc.)

There is a short skip in the audio about 10 seconds into the track.

Some users experience a short skip when the Gracenote tagging is initialized during the recording process. If you experience this issue, tell Replay Music to tag at the end of a recording session, rather than during. Here's how:

1. click on settings, then the tab named output.
2. Select the Automatic tag at end of recording session option.

This will invoke the Gracenote tagging after you've finished recording and will prevent the skip that some users experience when Gracenote tags during recording.

Rhapsody version 3's audio skips when I interact with my computer while recording.

Some users of Rhapsody version 3 may notice that the audio will skip while Replay Music is recording. This usually occurs if you are interacting with other applications while recording. To prevent skipping you should keep other activity on your computer to a minimum while Replay Music is recording. As an alternative, you can revert to the previous version of Rhapsody (2.1). You can download the previous version of Rhapsody (2.1) from here.

I'm having trouble with QuickTime or iTunes audio playing garbled.

QuickTime and iTunes often default to using Direct Sound, which leads to sound distortion during both recording and playback when Replay Music is active. To correct this problem, you need to tell QuickTime to use the Replay Music driver as the default playback device instead.

For QuickTime Version 7:

1. Make sure Replay Radio, Replay Music and iTunes are closed.
2. Open QuickTime via Start, Programs, QuickTime, QuickTime Player.
3. Select Edit, Preferences, QuickTime Preferences.
4. Go to the tab marked Audio.
5. Verify that Safe mode (waveOut only) is selected.
6. Click the Select Audio Playback and Recording Devices button to open your windows audio control panel. Set both devices to match the name of your sound card. Click OK.
7. Click OK in the Quick Time settings, then close QuickTime.

For QuickTime Version 6:

1. Make sure QuickTime and iTunes are closed.
2. Open QuickTime via Start, Programs, QuickTime, QuickTime Player.
3. Select Edit, Preferences, QuickTime Preferences.
4. In the dialog that appears, select Sound Out from the list at the top.
5. Pick waveOut: Replay Music driver playback. Your settings window should now look like this:
   
   
   
6. Close the settings window and you're done.
   
   

For QuickTime Version 4 and 5:

1. Click Start, Settings, Control Panel, QuickTime.
2. In the drop down list, select Wave Out, Windows Preferred Device.

I've recorded,but I can hardly hear anything when I play it back.

When recording make sure to set the volume of the player program to a comfortable level, otherwise your recordings will be hard to hear. The same goes for the Microphone/Line in inputs when recording using Microphone/Line In. Turning down external speakers is fine.

I can't record when MusicMatch is playing.

MusicMatch needs to be reconfigured to use the Default Sound Card Driver when recording.

1. Open MusicMatch
2. Click Options, Settings.
3. Click the Player tab. The screen now appears like this:
   
   
   
   
4. Under Output Control, make sure Default is selected.
5. Click OK.

Error Messages

I get the message "CDDBcontrol init failed"

Reinstall Replay Music to fix this problem. Some programs like WinAmp will overwrite Replay Music's CDDB controls when installed, and a reinstall fixes this:

1. Uninstall your current version of Replay Music
2. Re-boot your computer (very important)
3. Download and install the most recent version of Replay Music.
4. Make sure that you are clicking on the "continue" button instead of the "cancel" button when asked to make changes to the system during installation.

I get the error message: "Replay Music driver not found. Please make sure you are installing with administrative rights and your sound card driver is installed".

Note: Users with RealTek HD audio cards, please contact us for a special workaround.

Replay Music uses a special sound card driver which requires you to log in to your PC with Administrator rights. If your account does indeed have administrative rights and you are still getting the error, try re-installing using the instructions above.

After I install, Replay Music tells me I have 0 tracks left in my demo.

This usually occurs when your firewall software is blocking Replay Music. Try temporarily disabling the firewall and see if this fixes the problem. Click here to learn more about configuring your firewall. If you still have trouble, please contact technical support and attach your ReplayMusic.log file (located in C:\Program Files\Replay Music\)

Replay Music says it cannot detect my internet connection.

This message means that Replay Music is unable to connect to the Internet, which it needs to do to be able to tag songs. Either Replay Music is being blocked by your firewall software, or you are using a proxy server.

Try these steps:

1. If you're using a firewall program like Zone Alarm, try disabling it temporarily and see if Replay Music still gives you this message. If you no longer get the message, then you'll need to tell your firewall software to give Replay Music full access to the Internet.
   
2. If you still have trouble, you may be using a proxy server. To check this, open your Internet Explorer browser, and select Tools, Internet Options from the menu, and then click the Connections tab. Next, click LAN Settings, and check if you have anything entered under Proxy Server. If so, then you'll need to copy the Address and Port of the proxy server into Replay Music's settings. (Open Replay Music, click Settings, and locate the Proxy Address and Port entries.)

I get the message "Error creating MP3 output file. There may be a sharing violation or output path no longer exists."

This message means that Replay Music is having trouble creating an MP3 file. Make sure that the folder or directory that you are recording the track to, still exists. Open settings in Replay Music and check the path you've selected to hold your recorded files. Use the browse button to re-create the path just to make sure it is correct. Also make sure you don't have the same MP3 file already open that you are trying to record to.

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