These instructions pertain to Replay Radio version 5. Click HERE if you need version 6 instructions.

Audio recordings that result in files containing no audio or very distorted audio are usually caused by an improper sound card setting or incorrect audio recording source selection in Replay Radio. The steps below will help you to troubleshoot the issue and determine your appropriate settings. Be sure to also review the other tips in the Recording FAQ.

Note: Owners of Realtek HD audio cards, please click here for instructions that are specific to your sound card.

A. Check your selected sound card:

1. Open Replay Radio - make sure that all audio players are closed first.
2. Click the Settings button, then the Sound Mixer tab.
3. Please note the name of the Sound Card Driver that Replay Radio has selected to use.
4. Click the Setup Windows Sound Mixer button. This will open your Windows sounds/audio devices properties.
5. Click the Audio tab. Note the default devices for sound playback and sound recording. They should match the name of the driver in Replay Radio's settings (from step 3). If they do not match, change the driver in Replay Radio's settings to match the driver name you see in the windows settings. You can now close all settings windows. If the driver name is "Realtek HD Audio, please click HERE for instructions.

B. Test the audio recording method:

1. Open Replay Radio - make sure that all audio players are closed first.
2. Play some audio - make sure you can hear it at a comfortable level.
3. Click Quick Record: name it test1, set to 3 minutes and MP3-FM or CD quality.
4. Click the Test button directly to the right of the Recording Source drop-down box to test your available audio sources. When the test is finished a recommended source will be provided.
5. Select the Recording Source that matches the recommended source from the test you just performed. It will usually be one of these: Stereo Mix, What U Hear, WAV Out, WAV Out Mix, or something similar. Click OK.
6. Replay Radio will now record the audio that you are playing. It will stop recording in 3 minutes.
7. After the recording ends, stop any audio that is playing and open the recorded test1.mp3 file. To find this file, just click on the View Recordings button in Replay Radio then View All to find test1. Highlight it and click Play.
8. If the recorded file can be heard and plays undistorted, you have selected the proper source for a Quick Record and all scheduled recordings. Be sure to check the options for all of your scheduled shows to make sure that the recording source is set to the same source that you used during this test. If your test file recorded successfully, you do not need to proceed through the remaining steps on this page.
9. If the recorded test file can not be heard or is greatly distorted, you will need to proceed to the next steps below.

C. Install the enhanced sound card driver:

1. If the test1 file recorded above does not contain any audio, install the enhanced sound card driver as follows:
2. Click here to read about and download the enhanced sound card driver. (Link will open in a new window)
3. Fully exit Replay Radio.
4. Run the driver install making sure that the driver selects to install in to your Replay Radio 5 program files folder.
5. Re-boot your computer.

D. Test the enhanced sound card driver:

Now that the driver is installed, let's perform another recording test but this time select the enhanced sound card driver as your recording source :

1. Open Replay Radio - make sure that all audio players are closed first.
2. Play some audio - make sure you can hear it at a comfortable level.
3. Click Quick Record: name it test2, set to 3 minutes, and MP3-FM or CD quality, and ENHANCED SOUND CARD DRIVER as your recording method. click OK.
4. After the recording ends, stop any audio that is playing and open the recorded test2 file. Does the file contain audio?
5. If successful, ENHANCED SOUND CARD DRIVER is your correct recording source for a Quick Record or scheduled recording methods.

Still having trouble? Please use the Replay Radio support form to contact us. Make sure to include your record log so that we may effectively troubleshoot any problems you are having.