When sending in a support ticket, we REALLY appreciate receiving your LOG file. It helps us to diagnose any trouble that you may have and get your problem solved faster.

Please locate your product version by clicking on the "about" button in the application.
Replay Music
Replay Media Catcher
Replay Radio
Replay Converter
Video Padlock
Replay AV 8

Replay Music Log File:

Your Replay Music 7 log file can be found by clicking the Get Support button in the left-sidebar of Replay Music. Then click the Send Logs button in the toolbar. This will put your log file on your desktop so that you can attach it to a tech support ticket.

Replay Media Catcher Log File:

Your Replay Media Catcher 6 log file can be found by clicking the Get Support button in the left-sidebar of Replay Media Catcher. Then click the Send Logs button in the toolbar. This will put your log file on your desktop so that you can attach it to a tech support ticket.

Replay Radio Log File:

Your Replay Radio log file can be found by clicking on Help then About from the program menu. Then choose the Support tab. Selet the Send Logs to Support link. This will put your log file on your desktop so that you cna attach it to a tech support ticket.

Replay Converter Log File:

Your Replay Converter log file is named ReplayConverterLOG.log. The easiest way to find this file is from within Replay Converter's settings. In Replay Converter click on the Options button. Click on the Open Log Folder button:

open log folder

The folder containing ReplayConverterLog.log will open. Copy the log file to your desktop so that you can easily find it and attach it to your support ticket.

Video Padlock Log File:

Your Video Padlock log file is named VideoPadlockLog.log. Keep in mind that if you have Windows set to hide file extensions, you will not see the .log portion of the file name. The easiest way to find this file is from within Video Padlock's settings. In Video Padlock click on the Settings button. Click on the Open Log File Folder button:

open log file folder

The folder containing VideoPadlockLog.log will open. Copy the log file to your desktop so that you can easily find it and attach it to your support ticket.

Replay AV 8 LOG File:

To open the Log Viewer, select Tools, Log Viewer from the top menu in Replay AV.

log viewer

In order to keep LOG file sizes small, a new LOG is made fresh every day. Click on a log file date, then click the Copy File Name button. This will add that file's path to your Windows clipboard allowing you to easily paste (Ctrl+v) the path into the Log File or Attachment field of your tech support ticket.