Customer Service FAQ

If you already own one Applian product you can get a great deal on the Replay Capture Suite or other products. Go to the Upgrades page to learn more.
All Applian Technologies software is available for download from the main downloads page. You may re-download as often as you wish.
Enter your email address below. The activation codes for all products you have purchased from us are emailed to you immediately.
Note: You must enter the same email address you used when ordering the software. If this form doesn't work for you, please contact Customer Service to request assistance from one of our awesome human beings.

Applian Technologies accepts Credit Cards and PayPal.

credit cards

For all orders, please note:

  • All Applian Technologies products come with a 30 day unconditional money back guarantee.
  • Unless a backup CD option is purchased, all software is delivered via download only.
  • You will receive a confirming email at the time of purchase.

Applian Technologies Secure Ordering - 100% Secure Purchase
The order process is protected through a secure connection. Your personal data is encrypted and cannot be accessed by a third party. We do not record your credit card information.

Orders are processed by PayPal.

Yes we do! Click here to see all Applian software for Mac.

Applian software is licensed one copy per PC, but we do offer great discounts on second copies. Go to the Upgrades page to learn more.
Click here to read Applian's policy on Upgrades and Updates.

Occasionally you may need to erase activation codes from your PC to reregister a product. Use the Clear Activation Code Utility for this purpose.

Our online help desk allows customers the opportunity to correspond directly with our program developers and on-staff technical experts. Applian does not provide technical support by phone. This would be incredibly expensive and would increase the cost of our products dramatically. So in effort to keep our products priced low, we provide excellent support via our help desk. An on-staff customer support representative will respond to your questions in less than 24 hours. Please allow a little more time on weekends.

For technical support select your product from this page for a contact link.

For non-technical customer service, general questions, contact us here.

Contact Links

For help using your Applian software, start at the Technical Support page and pick your product.

Have questions on billing, returns or other general questions?

Ask Customer Service

Have questions regarding volume purchases, site licenses, business development and press inquiries?

Ask our Sales Team