Customer Service FAQ
Applian Technologies accepts Credit Cards and PayPal.
For all orders, please note:
All Applian Technologies products come with a 30 day unconditional money back guarantee.
Unless a backup CD option is purchased, all software is delivered via download only.
- You will receive a confirming email at the time of purchase.
Applian Technologies Secure Ordering - 100% Secure Purchase
The order process is protected through a secure connection. Your personal data is encrypted and cannot be accessed by a third party. We do not record your credit card information.
Orders are processed by PayPal.
Occasionally you may need to erase activation codes from your PC to reregister a product. Use the Clear Activation Code Utility for this purpose.
Our online help desk allows customers the opportunity to correspond directly with our program developers and on-staff technical experts. Applian does not provide technical support by phone. This would be incredibly expensive and would increase the cost of our products dramatically. So in effort to keep our products priced low, we provide excellent support via our help desk. An on-staff customer support representative will respond to your questions in less than 24 hours. Please allow a little more time on weekends.
For technical support select your product from this page for a contact link.
For non-technical customer service, general questions, contact us here.
For help using your Applian software, start at the Technical Support page and pick your product.
Have questions on billing, returns or other general questions?